During Covid-19 health and safety protocols, ICBC autoplan developed new rules that allow agents to continue to meet the needs of customers, without in-person contact.
These changes make it easier for Reliance vehicle insurance customers to buy, renew, or make changes to your ICBC autoplan policy. The good news is it easier to buy insurance with ICBC autoplan available without in-person contact.
ICBC autoplan transaction changes
Many insurance transactions can now be completed via phone and email. Call your Autoplan broker for more details about:
- New policies
- Renewals
- Transfer of ownership
- Policy changes
If you want to cancel a plated policy, you will still need to visit our Autoplan office.
Please remember to:
- Remove your licence plate to return Reliance Insurance.
- Park your vehicle off the road.
- Ask us about getting a storage policy to ensure your vehicle is protected while it’s not in use.
New ICBC procedures
ICBC insurance can be renewed or amended by using telephone and email combined. A policyholder must have email to confirm the transaction.
- Insured can request service by phone and email at Reliance Insurance.
- Then we send an email confirmation requesting for your consent to process the transaction.
- Once we receive your consent, we can process your transaction and collect a payment.
- After that we send a copy of your insurance documents and request for your signatures or another email confirmation.
We still welcome in-office visits and are are now back to regular office hours of:
Monday to Friday, 8am – 5pm, and
Saturday 10am – 4pm.
Resources
Will your car insurance rates increase? ICBC is changing to a driver-based insurance model
