For a home insurance claim, you can contact your broker or you can call your insurance agency directly.
We understand that experiencing damage to your property can be overwhelming, and we’re here to make things as smooth and stress-free as possible. Here’s what you can expect:
If your property’s been affected—whether by a storm, a break-in, or water—you’ll want to take steps to stop things from getting worse. That might mean covering a broken window or turning off the water. It might mean contacting a restoration company to help with this – make sure to keep your receipts as you might be reimbursed. Before you clean up, be sure to take photos or videos of the damage so everything is properly documented.
Call us at 604-255-4616 (if after hours dial 8 for instructions) or contact your carrier immediately.
The adjusters will ask for any information you have—like receipts, reports, or those photos you took. We know this might be a tough time, and we’re here to support you every step of the way.
Your claims adjuster will look into what happened and confirm what’s covered under your policy.
Once your claim is reviewed, your adjuster will guide you through the next steps—whether it’s cleaning up, making repairs, or replacing damaged items. They will confirm what’s covered and how to move forward.
No matter the situation, you’re not alone. Our team is here to help guide you, advocate for you, and make sure you feel confident and supported when you need it most.
For a condo insurance claim, you can contact your broker or you can call your insurance agency directly.
We understand that experiencing damage to your property can be overwhelming, and we’re here to make things as smooth and stress-free as possible. Here’s what you can expect:
If your property’s been affected—whether by a storm, a break-in, or water—you’ll want to take steps to stop things from getting worse. That might mean covering a broken window or turning off the water. It might mean contacting a restoration company to help with this – make sure to keep your receipts as you might be reimbursed. Before you clean up, be sure to take photos or videos of the damage so everything is properly documented.
Call us at 604-255-4616 (if after hours dial 8 for instructions) or contact your carrier immediately. You should also contact your Strata Corporation and or Property Manager as well as they may be able to help with mitigation and next steps.
The adjusters will ask for any information you have—like receipts, reports, or those photos you took. We know this might be a tough time, and we’re here to support you every step of the way.
Your claims adjuster will look into what happened and confirm what’s covered under your policy.
Once your claim is reviewed, your adjuster will guide you through the next steps—whether it’s cleaning up, making repairs, or replacing damaged items. They will confirm what’s covered and how to move forward.
No matter the situation, you’re not alone. Our team is here to help guide you, advocate for you, and make sure you feel confident and supported when you need it most.
Repair to damage flowchart
Handling uninsured claims within a strata corporation
Repairing Damage in a Stata Lot When the Cost is Less Than the Deductible
You can contact your commercial broker or you can call your insurance agency directly.
1-866-692-8482
newclaims@cfcunderwriting.com
1-800-532-4822
1-800-661-5522
1-800-607-2424
1-866-464-2424
1-855-620-6262 press #1
1-800-665-3351
866-345-3454
This can be a frustrating scenario. Adjusters are on the road most of their working week, and although your claim is still being processed, it can take time for them to respond. The best way to obtain updates regarding your claim is to dial the main claims number, but DON’T enter your adjuster’s extension. Instead, follow the prompts to speak to a claim’s customer service rep. They can access your file and advise or update you on next steps.
Contact us if you need help. Aside from good general advice from your broker, we have an experienced claims advocate who will step in when needed.
Thinking about making a claim but worried your premiums might go up? Don’t stress, just give us a call. We’ll review your unique situation and offer expert advice. If it looks like filing the claim could end up costing you more, we’ll be upfront with you. And the best part? Talking to us won’t put the incident on your record.
